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Pet Wellness

From Our Pack to Yours: Making Every Customer a Priority

September 18, 2023 - 2 minute read by Mette Iacovou


Our customers are our number one priority.

Here at Dr. Harvey’s, we know how important our customers are to our business and we are very aware that you have many options to choose from. So why choose Dr. Harvey’s? Dr. Harvey’s produces the finest all-natural foods, treats and herbal supplements for your canine companions but just as importantly we strive to provide each and every customer with an exceptional customer experience.

First and foremost, when you call our customer service department you will not have to press any numbers to get to a specific department, an actual person is going to answer the phone. Not only that, but the person answering the phone will be able to answer almost any question you may have, from where is my order, to what is the best food for my pup? Does your dog have any health issues, we can help!

A group of women holding a dog

Secondly, once you purchase one of our products, we consider you part of Dr. Harvey’s family. We encourage everyone to either email or call us with any questions or concerns, it is literally what we are here for, to help guide you every step of the way to a healthy, happy pup.

Thirdly, we truly care. We are all passionate dog lovers who believe that dogs are our family and only want the best for you and your pet. We tear up on the phone when your pup is not well and cheer you on when your pup is feeling better and thriving on our foods. We are your shoulder to lean on and your cheerleading squad when you need reassurance that you are doing the right thing.

We want to thank all of our amazing customers for allowing us to be a part of their pet’s health and welcome your feedback, recommendations and honest opinions. If you have a great customer service experience, we would love to hear about it. If you have any advice or recommendations on how we can improve, we want to hear about that too.

With Love,

Mette, Alexis, Lori and Dara Customer Service Department Dr. Harvey’s

A woman sitting on a couch with two dogs

About The Author

Mette Iacovou

Mette Iacovou is the customer service manager at Dr. Harvey's. Mette has worked in the customer service industry for over 30 years. Mette holds a bachelor's degree in Communication from Rutgers University and a Pet Food Nutrition Certification.

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