Mette Iacovou is our Customer Service Manager. Mette has been with the company since 2021 and handles all the day-to-day operations of the customer service department. Mette recruits, mentors and develops her customer service agents, and provides a nurturing environment where they can excel through encouragement and empowerment.
Mette develops service procedures, policies and standards but most importantly ensures that Dr. Harvey’s provides our customers with an outstanding customer service experience at every point of contact. Mette also educates and speaks with customers every day via phone and email about how to feed their companion animals so they can live longer, happier lives.
Mette holds a Bachelor of the Arts degree in Communication from Rutgers University
She has a Pet Food Nutrition certification from the Dogs Naturally
Mette has been working in the customer service industry for over 25 years. Mette is truly passionate about providing outstanding customer service. She is very aware that customers are a company’s greatest asset. Customers are wise, savvy, and have choices. It is very important that our customer service replicates the passion and quality we put into our foods and supplements. Mette has also volunteered with several dog rescues as a foster and has helped place many dogs into their forever homes.
Mette is married to the love of her life Perry for 21 years and is a mom to her 2 amazing human children, Ethan and Ella, and mom to 3 fur children, Franklin, Luna, and Asher.